The CopperCairn Twixmas Whisky Adventure

Booking Terms & Conditions

Departures: 30–31 December 2026 and 1–2 January 2027

These terms apply to bookings for The CopperCairn Twixmas Whisky Adventure, operated by CopperCairn Ltd.

By making a booking, you confirm that you have read and accepted these terms. Nothing in these terms affects your statutory consumer rights.

1. The experience

The CopperCairn Twixmas Whisky Adventure is a small-group, approximately three-hour guided whisky experience exploring Speyside.

Each ticket includes four guided whisky samples, minibus transportation, expert hosting, bottled water, a Glencairn glass to keep and a copy of Mitch's whisky book.

The experience includes scenic stops and views of distilleries but does not include admission to distilleries or formal production tours.

The route is intentionally flexible, particularly during the winter months.

2. Tickets and payment

Tickets cost £69 per person, including applicable VAT.

All bookings must be paid in full at the time of purchase through the CopperCairn online ticketing system.

Each departure has a maximum capacity of eight paying guests.

A booking is confirmed once payment has been accepted and a booking confirmation has been issued.

3. Departure times and pickup locations

Guests must select one of the following pickup locations when booking:

Dowans Hotel, Aberlour — 9:45 am
Craigellachie Hotel, Craigellachie — 10:00 am

Guests should arrive at their chosen pickup point at least five minutes before the stated collection time.

The experience is expected to finish at approximately 1:00 pm, with return times varying slightly according to the pickup point, route and conditions.

Guests are responsible for arranging their own travel to and from their selected collection point.

If you expect to be late, please contact CopperCairn as soon as possible. We will make reasonable efforts to accommodate delays but cannot guarantee that the group can wait or that a missed departure can be rescheduled.

4. Customer cancellations

Customers may cancel their booking and receive a full refund if they notify CopperCairn at least 48 hours before their scheduled departure.

Cancellation requests should be sent to info@coppercairn.com.

For cancellations received less than 48 hours before departure, refunds are not normally available because places have been reserved in a small-capacity experience and may be difficult to resell at short notice.

However, any amount retained will be fair and proportionate to CopperCairn's actual reasonable losses, taking account of costs saved and any places successfully resold. We will consider exceptional circumstances and any applicable statutory rights.

Transfers to another available departure may be offered at CopperCairn's discretion.

A customer who does not attend without notifying CopperCairn will not normally be entitled to a refund, subject to applicable consumer law.

5. Minimum guest numbers

Each departure requires a minimum of four paying guests.

CopperCairn will assess bookings 24 hours before the scheduled departure and confirm whether the minimum has been reached.

If fewer than four guests have booked, CopperCairn may cancel that departure.

In these circumstances, customers will be offered their choice of:

A full refund of the ticket price paid; or
A transfer to another available Twixmas departure.

A transfer will only be arranged with the customer's agreement.

6. Winter weather and adverse conditions

This experience operates in Speyside during the Scottish winter, when weather and road conditions can change rapidly.

Cold weather, rain, frost or light snowfall will not necessarily prevent a departure from operating.

CopperCairn may make reasonable changes to the route, order of stops, outdoor locations or timing to accommodate prevailing weather and road conditions, provided the essential experience can still be delivered safely.

Safety always takes priority.

CopperCairn reserves the right to delay, amend, postpone, interrupt or cancel a departure if conditions make it unsafe or impracticable to operate.

Such circumstances may include, but are not limited to:

Heavy snowfall or significant snow accumulation;
Ice or hazardous road surfaces;
Road closures or restrictions;
Severe weather warnings;
Flooding, fallen trees or dangerous winds;
Unsafe conditions at intended stopping locations;
Other circumstances affecting the safe operation of the vehicle or experience.

Decisions will be based on relevant forecasts, road conditions, official travel advice and the professional judgement of the CopperCairn host.

The 24-hour minimum-numbers confirmation is not a guarantee against later weather-related cancellation.

Where necessary, a weather-related decision may be made on the morning of departure or after the experience has started.

7. Cancellation by CopperCairn due to weather

If CopperCairn cancels a departure before it begins because of unsafe weather or road conditions, customers will be offered:

A full refund of the ticket price; or
A transfer to another available departure.

Customers will not be required to accept an alternative date.

If a departure is interrupted after it begins and CopperCairn cannot deliver the substantial elements of the experience or a suitable alternative, an appropriate refund will be provided, taking account of the experience actually delivered and applicable consumer rights.

CopperCairn will make reasonable efforts to contact customers promptly using the contact information supplied at booking.

Refunds will normally be returned to the original payment method within 14 days of the refund being agreed.

8. Guest travel disruption

Guests are responsible for arranging safe travel to their chosen pickup point and should check weather forecasts and official travel advice before travelling.

Where the experience is able to operate safely but an individual guest is unable to reach the pickup point, the normal customer cancellation conditions will generally apply.

However, where severe weather, official travel advice or exceptional disruption materially affects a guest's ability to attend, CopperCairn will consider the circumstances fairly and assess whether a transfer or refund is appropriate.

Guests should not disregard official travel advice or take unreasonable risks to attend the experience.

9. Changes to the itinerary

The route, individual scenic locations, viewpoints and distillery exteriors are not guaranteed.

CopperCairn may make reasonable substitutions or adjustments to reflect winter conditions, access restrictions, operational requirements or other circumstances beyond our control.

Where a significant change means the essential experience can no longer be provided, customers will be offered an appropriate alternative or refund in accordance with their statutory rights.

10. Age restrictions and alcohol

All participants must be aged 18 or older.

CopperCairn may request suitable photographic identification where age verification is required.

Whisky is served in tasting portions as part of a guided experience. Guests are not required to drink every sample, and water will be available.

Alcohol will not be consumed inside the moving vehicle.

CopperCairn reserves the right to refuse further alcohol service to anyone who appears intoxicated or whose behaviour presents a safety concern.

Guests must follow reasonable instructions from their host.

11. Clothing, accessibility and health considerations

Guests should wear warm, weather-appropriate clothing and suitable footwear for short outdoor stops.

Some locations may involve uneven, wet, icy or slippery surfaces. The host may change or omit a stop where access is unsafe.

Guests with mobility requirements or other needs that may affect participation are encouraged to contact CopperCairn before booking so that suitability and reasonable adjustments can be discussed.

CopperCairn will consider reasonable adjustments and accessibility requirements in accordance with applicable law.

12. Personal belongings and guest conduct

Guests are responsible for taking reasonable care of their personal belongings.

CopperCairn is not responsible for loss or damage arising solely from a guest's own actions or from circumstances for which CopperCairn is not legally responsible.

We may refuse or end participation where a guest's behaviour seriously endangers others or prevents the experience from operating safely. Any refund entitlement will be assessed fairly according to the circumstances.

13. Liability and consumer rights

CopperCairn will provide the experience with reasonable care and skill.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Nothing in these terms limits customers' statutory rights under applicable consumer protection legislation.

Any claim or remedy will be considered according to the circumstances and applicable law.

14. Contact and complaints

For booking changes, cancellations, accessibility enquiries or concerns about the experience, please contact:

CopperCairn Ltd

Email: info@coppercairn.com

Website: www.coppercairn.com

We aim to address enquiries and complaints promptly and fairly.

15. Applicable law

These terms are governed by Scots law, subject to any mandatory consumer protections and legal rights that apply to the customer.

These terms apply specifically to The CopperCairn Twixmas Whisky Adventure and should be read alongside the information supplied at the time of booking.